Our process
The Stone Design Concepts Difference
Partnering with Stone Design Concepts gives our clients peace of mind, knowing the job will be done right the first time, every time.
Through state-of-the-art processes and technology, we ensure every step of the fabrication and installation process is tightly controlled and completed to perfection. We dependably lead our clients the entire way, from initial contact to post-service support.
Solid surfaces Process
Select a step:
01
Consultation
Our journey begins with a consultation to understand your project needs. During this meeting, we’ll help you select materials and details tailored to your space, followed by a custom quote reflecting your choices. Once a purchase order or deposit is received, materials are reserved, and we schedule the templating process.
Templating
Our templating team ensures unmatched accuracy for your project by using laser technology and your provided drawings. Before arriving at your site, the templator will give you an estimated time of arrival. After templating is complete, photos and measurements are uploaded to our portal, and you’ll receive a verification of the details for final approval. If requested, a slab layout is provided to give you a visual preview of your stunning new surfaces.
Production
After approval, your project moves into the production phase. Using state-of-the-art waterjet and CNC machines, we cut and polish your selected slabs with precision. Depending on the type of stone and layout, this process can also include detailed work done by hand. Our quality control team meticulously checks every detail to ensure the finished pieces are ready for installation. Throughout this process, we stay in close contact to keep you informed.
Installation
Our installation team carefully prepares and heads to your location, ensuring timely arrival with an ETA call. On-site, countertops are carefully placed and levelled, and sinks are securely attached. After the installation, photos are uploaded to our portal for final verification.
After Service
Our team is available any time post-installation to answer questions about your new surface. Should any repairs be needed in the future, these will be completed in a timely fashion to ensure your full satisfaction.
Flooring products Process
Select a step:
01
Consultation
We provide a comprehensive consultation for builders to define the project scope, timelines, and budget. Based on your selections and plans, we provide a detailed quote. Once the contract is awarded, we begin coordinating the next steps for site visits and material orders.
Design Centre Visit
To prepare for delivery and to ensure all samples are up to date, we perform a site visit that allows us to meet your staff and explore your design centre. We go in-depth on our quality control process so everyone understands the next steps, ensuring smooth operations moving forward.
Delivery
Once the schedule is finalized, we order your materials, ensuring everything is checked for quality and quantity before delivery to the site. Our goal is to coordinate with your team to ensure no delays and maintain a hassle-free process.
Inspection & Installation
We schedule final visits for all steps, including but not limited to: sand and screw, Fiberock, pre-installation of ceramic, post-installation of ceramic, and any hardwood or LVP installations. The goal is to ensure the site is ready, and once that is confirmed, we coordinate installation. Our installation team arrives on schedule and begins by verifying materials, work orders, and plans. Once the installation is complete, our Quality Control Supervisor inspects the site, ensuring everything is completed to the highest standard. These inspections are documented with notes and photographs to ensure work is completed in adherence with the builder guidelines and with the same high standards we set for ourselves.
After Service
Customer satisfaction is our top priority. Should you need any repairs or additional care after installation, we handle requests promptly and thoroughly. Our commitment to quality and integrity is at the heart of every project we undertake, ensuring excellence from consultation to completion.